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Moving Guidelines & Customer Information

Learn what to expect before moving day, including packing tips, payment information, moving procedures, and important customer guidelines.

Questions? Call 315-252-9214

Reliable Movers Moving Guidelines & Policies

These Moving Guidelines explain what customers can expect from Reliable Movers and what we expect from our customers before, during, and after the move. Please review this information before moving day to help prevent delays, avoid misunderstandings, and ensure your move is completed as efficiently as possible.

These guidelines apply to local moving, long-distance moving, interstate moving, storage services, packing services, and specialty moving services provided by Reliable Movers.

Payment Policies

Reliable Movers accepts cash and major credit cards. Personal checks are not accepted. Credit card payments are subject to a 3.7% processing fee. For interstate and long-distance moves, final payment must be made before unloading begins unless other arrangements have been approved in writing.

Customer Responsibilities

  • Confirm move dates and addresses before moving day.
  • Keep driveways, sidewalks, and entrances clear.
  • Remove snow, ice, or other hazards from walkways.
  • Pack and label boxes before the movers arrive.
  • Keep valuables, medications, keys, and documents with you.

Packing Preparation

All boxes must be closed, taped, and labeled by room. Fragile items must be packed securely and marked fragile. Lampshades, bulbs, small pictures, glass shelves, and delicate items should be packed by the customer before moving day.

Furniture Preparation

Furniture disassembly and reassembly are included when possible. Dressers may remain assembled, but long dressers, nightstands, armoires, desks, and filing cabinets should be emptied when needed to prevent damage, spills, or unsafe lifting conditions.

Moving Day Procedures

  • A walkthrough should be completed before loading begins.
  • Customers must identify all items being moved.
  • A final truck walkthrough should be completed after unloading.
  • Inventory changes may result in additional charges.
  • Truck size estimates are based on the inventory provided.

Specialty Items

Pianos, gun safes, hot tubs, oversized furniture, antiques, large appliances, and commercial equipment must be disclosed before moving day. Specialty items may require additional labor, equipment, planning, and charges.

Items We Cannot Transport

For safety and legal reasons, Reliable Movers cannot transport hazardous, illegal, flammable, or dangerous items.

• Ammunition
• Explosives
• Fireworks
• Propane tanks
• Gasoline
• Hazardous chemicals
• Aerosols
• Illegal substances
• Open containers of liquid
• Cleaning chemicals

Liability Limitations

Customers should personally transport valuable, irreplaceable, sensitive, or fragile items. Reliable Movers is not responsible for loss or damage to items that should remain in the customer’s possession or items improperly packed by the customer.

  • Cash, jewelry, coins, passports, legal documents, personal records, and prescription medications.
  • Electronics, software, data loss, collectibles, photos, portraits, and sentimental items.
  • Plants, pets, fish tanks, animal mounts, granite, marble, and unboxed fragile materials.
  • Particle-board furniture, pressed wood furniture, ready-to-assemble furniture, and previously damaged items.
  • Items in rental trucks or storage units not loaded or unloaded by Reliable Movers.

Zero Tolerance Policy

Reliable Movers maintains a professional work environment for employees and customers. Unsafe, abusive, threatening, or inappropriate behavior will not be tolerated.

  • No verbal abuse, threats, harassment, or intimidation.
  • No haggling with movers during the job.
  • No requests for off-the-books work.
  • No unsafe, illegal, or intoxicated behavior at the job site.
  • Any post-move questions should be directed to the office.

Questions Before Moving Day?

If you have questions about packing, payment, specialty items, access, truck size, or move day procedures, please contact Reliable Movers before your scheduled move.

Call 315-252-9214

Final Tips & Reminders

  • Moving is not an exact science. Even with a walk-through, space estimates may vary.
  • You can stop the crew mid-move if you want to stay within your quoted space.
  • Tips are appreciated—but please do not add them to your credit card or offer extra money for unapproved work.
Download This Guide Interstate Moving Truck

Need TV Mounting or Furniture Assembly After Your Move?

Reliable Movers also provides TV mounting and furniture assembly in Syracuse and Central New York , including beds, desks, shelving, office furniture, gym equipment, TV stands, and flat-screen TV mounting.

    Frequently Asked Questions

    Answers to common questions about packing, payments, furniture preparation, moving day procedures, truck space, and customer responsibilities.

    Do I need to empty my dresser drawers?
    Long dressers, nightstands, armoires, desks, and similar furniture should be emptied. Smaller dressers may remain loaded at the mover’s discretion.
    Do I need to pack all boxes before the movers arrive?
    Yes. All boxes should be packed, taped closed, and labeled before moving day unless packing services were arranged in advance.
    Can I leave clothes hanging in my closet?
    Yes. Wardrobe boxes are available upon request and can be used for hanging clothing.
    What payment methods do you accept?
    Reliable Movers accepts cash and major credit cards. Personal checks are not accepted.
    What items should I keep with me?
    Customers should personally transport cash, jewelry, medications, passports, legal documents, firearms, collectibles, and sentimental items.
    Do I need to remove snow and ice before moving day?
    Yes. Customers are responsible for clearing walkways, driveways, and entrances prior to the crew’s arrival.
    Can movers transport propane tanks, gasoline, or hazardous materials?
    No. Federal and state regulations prohibit movers from transporting hazardous, flammable, or explosive materials.
    What happens if I add more items after receiving my estimate?
    Additional items may require more truck space, labor, or time and could increase the final cost of the move.
    Can I stop the move if I am running out of truck space?
    Yes. Customers may stop loading at any time if they wish to remain within their quoted truck space.
    What if something doesn’t fit through a doorway or stairway?
    Our movers will evaluate the situation and determine if the item can be moved safely. Some items may not be movable due to access restrictions.
    Should I tip the movers?
    Tips are always appreciated but never required. Tips should not be added to credit card payments or used to request services not approved by the office.